Refund Policy

1. General Principles

We believe that a fair and transparent refund policy is a sign of confidence in our work. We offer refunds where stated below, and we encourage any client who is dissatisfied with our services to contact our support team before raising a formal refund request, as most concerns can be resolved through direct engagement.

All refund requests must be submitted in writing to support@cechoestech.com, clearly stating the service concerned, the reason for the request, and the date of purchase or enrolment. Requests submitted outside the applicable window will not be considered for a refund unless exceptional circumstances apply, at the sole discretion of Cechoes Technology.

Where a refund is approved, it will be returned to the original payment method within 7 to 14 business days, depending on the payment processor. We do not issue refunds by alternative methods unless the original payment method is no longer available.

2. Zapthru Academy

Zapthru Academy programmes carry a seven-day full refund guarantee from the date of enrolment. No questions are asked and no conditions are imposed. This guarantee reflects our confidence in the quality of our programmes and our commitment to removing barriers to entry for serious learners.

2.1 Eligibility

To qualify for a full refund under this guarantee, you must submit your request within seven calendar days of the date your enrolment was confirmed. Requests received after the seven-day period will not be eligible for a refund under this guarantee, unless exceptional circumstances apply as described in Section 6 below.

2.2 Process

Submit your refund request to support@cechoestech.com with your enrolment confirmation and a brief description of your reason for requesting a refund. You will receive a confirmation of your request within one business day and your refund will be processed within 7 to 14 business days of approval.

2.3 Partial Completion

A request submitted within the seven-day window is honoured regardless of how much programme content you have accessed. Once the seven-day period has elapsed, partial refunds are not available. We encourage learners to engage with the programme fully during the trial window and to contact their assigned mentor with any concerns before the window closes.

2.4 Repeat Enrolments

The seven-day refund guarantee applies once per programme per learner. Where a learner has previously requested and received a refund for the same programme, a subsequent enrolment in the same programme is not eligible for a further refund under this guarantee.

3. Strategy.Bz

Strategy.Bz operates on a subscription model. The following terms apply to all active and prospective subscribers.

3.1 Free Trial

Where a free trial period is offered, no charge is made until the trial expires. You may cancel during the trial period at any time without incurring any cost. If you do not cancel before the trial ends, your subscription will convert to a paid plan and the relevant fee will be charged to your payment method.

3.2 Cancellation

You may cancel your Strategy.Bz subscription at any time through your account settings or by contacting support@cechoestech.com. Cancellation takes effect at the end of the current billing period. You will retain full access to the platform until the end of that period.

3.3 Refunds

Subscription fees are non-refundable once a billing period has commenced, except in the following circumstances:

(a) A technical failure on our part has prevented you from accessing the service for a material portion of the billing period and the issue was not resolved within 72 hours of notification to our support team;

(b) You were erroneously charged due to a billing system error; or

(c) Exceptional circumstances apply as described in Section 6 below.

Where a refund is granted for a partial billing period, it will be calculated on a pro-rata basis.

4. Strategy.TF Consulting Engagements

Strategy.TF delivers senior-led consulting and institutional transformation engagements. These engagements are governed by the specific terms agreed in the relevant statement of work, engagement letter, or master services agreement entered into between Strategy.TF and the client organisation.

Refund and cancellation terms for consulting engagements are therefore specific to each contract and are not covered by this general policy. Any client wishing to discuss the cancellation of an active engagement should contact their engagement principal directly or write to contact@cechoestech.com.

As a general principle, fees for work already performed and delivered are not refundable. Where an engagement is cancelled before completion, any unspent portion of pre-paid fees may be credited or refunded at the discretion of Strategy.TF, in accordance with the specific engagement terms.

5. Deep Reveal AI and Adaptive AI Digital

Both Deep Reveal AI and Adaptive AI Digital are currently in development or early partnership phases. Fees charged in connection with pilot programmes, research partnerships, or early access arrangements with these brands are governed by the specific partnership or pilot agreement entered into with the client.

Clients with queries relating to fees or cancellations under a Deep Reveal AI or Adaptive AI Digital arrangement should contact contact@cechoestech.com for assistance.

6. Exceptional Circumstances

We recognise that life is unpredictable. Where a refund request falls outside the standard windows or conditions set out in this policy, but is accompanied by documented exceptional circumstances (such as a serious personal medical emergency, bereavement, or force majeure event), we will consider the request on its merits and respond in a reasonable and humane manner.

Exceptional circumstances requests should be directed to support@cechoestech.com with a brief description of the circumstances. All such requests are handled in confidence and reviewed by a senior member of our team. We will respond within five business days.

7. Items Not Eligible for Refund

The following are not eligible for refunds under any circumstances, unless specifically stated otherwise in a written agreement:

(a) Custom deliverables or bespoke outputs that have been created specifically for the client and delivered, including strategic reports, bespoke analysis, custom data integrations, and tailored programme content;

(b) Processing fees, transaction fees, or taxes charged at the point of purchase;

(c) Co-signed certificates or credentials that have already been issued; and

(d) Services that have been fully consumed or completed prior to the refund request.

8. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Most billing disputes can be resolved far more quickly through direct communication with our support team, and a chargeback initiated without prior engagement may result in the suspension of your access to Cechoes services pending resolution of the dispute.

We will always cooperate fully with any payment dispute process and will provide all relevant documentation to the payment processor or issuing bank as required.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will take effect from the date they are published on this page. Refund requests submitted before any change takes effect will be assessed against the version of the policy in force at the time of the original purchase.

10. Contact Us

For all refund and cancellation enquiries:

For billing disputes related to a specific consulting engagement: